Can I change my order details after it is completed?
To make any changes to your order after it has been completed, we will cancel the existing order and make a new order with the requested changes.
Can I cancel my order?
Yes, you only need to contact us through our pages on Facebook and Instagram.
In the event that the order is prepaid, your deposit will be refunded through the original payment method.
💡 Some products may differ in the type and shape of the accessories attached to them from the image on the website according to their availability in the Egyptian market, this does not prevent their quality and freedom from any defects that prevent the use of this product.
💡 Some products may differ slightly from the image shown on the website due to the lighting conditions that were used when the product was photographed.
The product is checked by the customer before the delivery representative leaves. Receipt of the product is an implicit acknowledgment of approval and that it is free from any technical defects that prevent the intended use of the product.
Product return terms:
We encourage you to inspect the product upon delivery and refuse to receive it if there is no damage or mismatch between it and your order,
- You can return your product if it is found to be defective within 14 days from the date of delivery if it is in the original condition of receipt and has not been used.
- Should any damage occur due to shipping, please contact us through the aforementioned official communication channels within 24 hours of delivery to report it. Please take at least 3 photos of the damage and submit with the return request.
- If you change your mind, you can return the product within 14 days of the delivery date only if the product accessories are complete, in the original packaging, and the product is in its original condition. (Does not apply to furniture and decoration products manufactured to order).
- You can report the missing parts/defective products that you received within 48 hours from the date of delivery indicating the nature of the damage/malfunction/shortage
- Products cannot be returned if installed by a technician (Self-installing products are excluded. For example: shelves, bathroom storage units, etc.)
- Failure to apply any of the foregoing points will be deemed that you have accepted the product(s) and/or may reject your return request.
Product return steps:
- If you believe that during the time of delivery the product was not as stipulated in the contract and there are total defects that prevent its use, you must contact us immediately through our communication channels or chat electronically directly via the feature on our website and provide details of the product and the damages caused to it
- In the event of minor defects that do not prevent the product from being used for its intended purpose, we will bear the cost of repairing or replacing the damaged part within an acceptable period.
- You must return the product or deliver it to the courier company that we send to your home.
- We will carefully examine the returned product and will notify you via email or communications within a reasonable period which may last up to seven business days from the date of the return if the product can be exchanged or whether you have the right to a refund (as applicable). Payment or exchange of the item shall be made as soon as possible (it may last from 7-10 working days) after the date we sent a message in which we confirm that the refund or product exchange is proceeding.
- If returned products are confirmed to be defective or damaged that prevents the product from being used for its intended purpose, we will provide you with a full refund including the fees paid by you for delivery and return. A refund will be made using the same payment method as the purchase, unless otherwise agreed.
- In the case of returning the prepaid product via Visa (in the absence of a defect in the product) or canceling the order. The customer bears 3% of the value of the administrative expenses
- In the event of returning the product paid by Value (in the event that there is no defect in the product) or canceling the order, the customer will bear 5% of the value of the administrative expenses
How long does it take to refund a product?
Bank refund: 5-14 working days. (subject to change as per card issuer policy)
💡 Our return policy is in line with the Consumer Protection Policy.